A chatbot talks. An AI worker acts. Understanding the difference helps you pick the right tool for the job.
What a Chatbot Does
A chatbot is conversational software. It:
- • Answers FAQs
- • Provides information
- • Collects basic input
- • Routes to humans when needed
Think of it as an interactive FAQ page. Useful, but limited.
What an AI Worker Does
An AI worker is an autonomous agent. It:
- • Connects to your systems (CRM, calendar, phone)
- • Makes decisions based on context
- • Takes real actions (books, updates, sends, routes)
- • Handles multi-step workflows end-to-end
Think of it as a virtual team member with actual capabilities.
Which Do You Need?
Use a chatbot if: You need to answer common questions and collect leads.
Use an AI worker if: You need to automate actual tasks—booking, follow-ups, data entry, call handling.
Most businesses need both. The chatbot handles the front door. The AI worker handles the back office.