The Luxury Expectation
Clients paying $500 for a treatment expect premium service. That starts with the phone.
Yet most med spas: hold music, voicemail during "high volume," callbacks that take hours.
Luxury treatment, budget phone experience. Jarring disconnect.
The AI Advantage
Instant answer, every time — No hold, no voicemail
Professional tone — AI doesn't have bad days
Smart handling — Existing clients get rebooking, new clients get consultation scheduled
After-hours capture — Best clients research at 10pm
What AI Handles
- ✓Book treatments and consultations
- ✓Answer treatment info and pricing questions
- ✓Pre/post care instructions
- ✓Cancel/reschedule
- ✓Triage urgent concerns to staff
New Client Scenario
Client calls 8:30pm:
AI: "Thank you for calling. Are you an existing client or would you like to learn about our services?"
Client: "Interested in Botox but never done it."
AI: "Would you like to schedule a complimentary consultation?"
Client: "Yes"
AI: "Thursday 2pm or Friday 10am?"
*Books, sends confirmation, captures info*
Result: 8:30pm inquiry captured (would have been voicemail), consultation booked, client feels cared for.
The ROI
- ✓Monthly calls: 400
- ✓Going to voicemail: 80 (20%)
- ✓Lost consultations: 32
- ✓Lost revenue: $7,680/month
AI system cost: $200-500/month. Math isn't close.